At OKINA KOSONO STORE, all our products are handcrafted with utmost care and attention to detail. We take great pride in the quality of our items. However, we understand that there may be occasions when damage occurs during transit. Please take a moment to review our return policy below.
1. Eligibility for Returns
We accept returns under the following circumstances:
- **Damage:** If the product you receive is damaged during shipping, we will gladly accept a return. Please notify us within 7 days of receiving your order to initiate the return process. We will provide you with instructions on how to return the damaged item.
2. Return Process
To request a return for a damaged item, please follow these steps:
- Contact our Customer Service team at [email protected] within 7 days of receiving your order.
- Provide your order number and a detailed description of the damage.
- Our Customer Service team will assess your request and provide instructions on how to return the damaged item.
3. Return Conditions
To be eligible for a return, the following conditions must be met:
- The damaged item must be in its original packaging.
- All accessories must be included.
- The item must not have been used or altered in any way.
- The return request must be initiated within 7 days of receiving the order.
4. Inspection and Refund
Upon receiving the returned damaged item, our quality control team will carefully inspect it to verify the damage. If the return is approved, we will process a refund to your original payment method within 30 days.
5. Shipping Costs
If the return is approved due to damage during shipping, we will cover the return shipping costs. Please follow the return instructions provided by our Customer Service team.
6. Contact Information
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our Customer Service team at [email protected].
Please note that we can only accept returns for damaged items as stated above. Thank you for choosing OKINA KOSONO STORE, and we appreciate your understanding of our return policy. We are committed to ensuring your satisfaction with our handcrafted products.